Call Center Ops

 

You can expect nothing less than concierge level service from our call center operations. Our focus is exclusively on the caller and ensuring complete satisfaction.


A thorough understanding of our clients’ products and services, culture and brand is a must! We achieve this by putting our agents through extensive training, with product samples, presentations and materials on hand and tailored to make our reps knowledgeable about your selling proposition.


Our agents are trained to be patient and give callers all the information they need to help secure whatever outcome you’re looking for.


Add to the mix email inquiries and web chat – our agents take the same care as if they were on the phone with someone.


And how do we do it? We design specific service performance goals to help measure our effectiveness. Our reporting and ongoing monitoring allows you to know exactly how we’re doing and how your message is being communicated.


To learn more about how techbarn can help you get more out of your marketing budget please contact us.